Our Shipping Policy
Does Sushify charge for shipping?
We do charge a small flat fee for shipping our products to you.
When will my delivery arrive?
We ship our boxes once a month - 12 times a year. Boxes usually ship out the first Monday of the month. When your box ships, we send you an email with UPS tracking code so you can track your delivery. It usually takes between 1 to 3 days to receive your box.
What should I do if my box is late or there’s an issue with my delivery?
We’ll do our best to email you ahead of time if our shipping carrier confirms there may be a change to your expected delivery day. If you haven't heard from us and your delivery doesn’t arrive on the day it was scheduled to arrive, or if you have concerns about the freshness of your order, please let us know by emailing us at firstname.lastname@example.org
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Shipping to P.O. boxes
Our primary carrier, UPS, has limitations around shipping to P.O. boxesso we are unable to ship to a P.O. box at thsi time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
How long will my ingredients stay fresh in transit?
We make every effort to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. We carefully pack our boxes with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and our team of packaging and food safety experts regularly assess the efficacy of our packaging, which we modify as needed.
We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption.
Any other questions?
Simply email us at email@example.com