Frequently Asked Questions
We're a meal kit experience for sushi lovers. We provide everything you need to experience making all kinds of sushi at home. You'll get sushi-grade fish to slice, rice to season and cook, and all the essential supplies - including seaweed sheets, soy sauce, wasabi, a bamboo rolling mat and recipe booklet. Just add your own fresh vegetables. Think of us like your favorite subscription meal kit such as Blue Apron or HelloFresh, except we specialize in sushi.
How does it work?
It's super easy. Simply buy a one-time box anytime you want or sign up for a monthly subscription for 25-40% less than it would cost to eat out or have a sushi restaurant deliver in. Plus you pick up some enviable bragging rights as you'll learn how to actually make sushi. We fill up your Sushify box with a selection of fish, rice, seaweed and other essential items you'll need to make sushi for you and your friends and family. We rotate your sushi selections every month and delivery is always free.
How much sushi can I make in every box?
Depending on the box you order, you'll make a lot of sushi. Our Handrolls Sushi Meal Kit makes 15-18 handrolls. We have other boxes that make even more sushi. For example, our Standard Sushi Meal Kit makes 6 rolls and has recipes for other types of sushi every month. Our Mega Sushi Meal Kit makes 10 rolls and other sushi as well.
What does each meal kit contain?
We rotate the types of sushi you'll be making every month. So each month your box will contain at least 3-4 different types of fish and/or shellfish, short-grain rice, sushi vinegar, roasted sesame seeds, nori sheets, rice vinegar, and other ingredients. Take a look at our product pages to see the recipes and specific ingredients.
Do I have to make my sushi right away or all at once?
Can I skip a delivery?
Of course. On our website go to the header or footer and click on My Account. Log in and you can see your upcoming deliveries. You can skip any upcoming delivery free of charge. Just let us know at least five days before we ship if you're planning to skip a delivery. If you have any problems getting into your account, contact firstname.lastname@example.org and we'll do the work for you.
Why do you rotate your sushi box selection each month?
We painstakingly curate each monthly rotation of sushi so you learn the basics of making sushi at home, and also level up your skills month by month and hone your sushi-making skills.
How do I prepare my Sushify offering for the month?
All Sushify meal kits will have step-by-step digital recipe booklets to guide you in making your sushi. Our Sushify community and chef-taught series on Instagram, Facebook and our website will also have helpful tips, tricks, photos and videos and help you take the mystery out of making sushi at home.
When will my Sushify box be delivered?
How should I store my Sushify ingredients and how long will they keep?
When your Sushify box arrives, open it as soon as possible. You'll find 1-2 smaller boxes inside - clearly labeled with instructions. Unpack the frozen box and get the contents into your freezer as soon as possible. It'll stay good for more at least a month or two if kept frozen. The other box will have your rice, vinegar, soy sauce, and other essential sushi-making supplies. These can be stored in your refrigerator or your pantry cupboards accordingly until you're ready to make sushi.
The USDA’s guidelines allow consumers to refreeze any food that has been thawed in the refrigerator. If your ice packs are cold, then your fish has consistently maintained a refrigerator-like temperature where it’s cold to the touch and it can be safely refrozen without any issues.
When will you charge me?
Your charge is processed every month right when you place an order. We will charge you for your next month box every 20-30 days until you cancel. You can cancel at anytime. Your account page on Sushify.com will provide you with upcoming shipment information. If you need to make changes to your subscription, we kindly ask that you make them five days prior to shipment.
Are you a sustainable company?
We try to be. We source high quality, non-GMO ingredients where we can. We're partnering closely with our fish suppliers to ensure the fish is sustainable whenever possible. Most of our boxes are recyclable, and compostable and we work to minimize the use of plastic to further our sustainability efforts. Admittedly, we still have more work to do in this area. Until we get to 100% post-recyclable materials, we are directing a fraction of our revenue to offset our carbon footprint and help scale emerging carbon removal technologies. We're constantly identifying opportunities towards sustainable substitutions and solutions.
Can I recycle my box?
How are you improving your sustainability efforts?
As we grow, we will continue to explore new and innovative ways to source, pack, store, transport, and ship Sushify to you. Because our fish is shipped frozen, we use EPC inner packaging to keep transport temps really cold. While we search for better alternatives, we are offsetting carbon emissions via contributions to the Jarí Para Forest Conservation Project in the Amazon Rainforest. You can read more about why we believe offsetting is important and where our offset funds are going at www.pachama.com
Do you deliver to me?
We currently deliver throughout the US, except for Alaska, Hawaii, and certain zip codes in some rare cases. Due to carrier limitations in some coastal areas of Massachusetts, we cannot currently deliver to Nantucket Island or Martha's Vineyard.
Do you deliver to P.O. boxes?
Due to the perishable nature of our products as well as the limited receiving hours at USPS offices, we are unable to deliver to P.O. boxes. We suggest shipping to your home or to a friend or neighbor's address if needed.
How is the quality of the food maintained?
We only use the best packaging materials with dry ice to ensure the freshness of the product is maintained until midnight of the day of delivery. Please be sure to open your delivery right away and follow the directions for storing your Sushify ingredients properly and promptly.
Some ingredients were not solid frozen when delivered. Can I still eat it?
Only a small part of your Sushify delivery will be shipped frozen. If you receive items that are expected to be frozen, but have warmed in transit then it may not be safe to consume these items. Contact us at email@example.com and let us know about your delivery. Generally speaking, if your gel packs are cool, your fish is okay. During warmer weather, we also include nontoxic, eco-friendly ice packs and dry ice inside the boxes to keep items fresh. Remember, weather in some regions can get extreme, so plan to take your box inside shortly after delivery when temperatures are above freezing or particularly warm.
Where can I see nutritional information?
You can find the nutritional information on the back of the package. If it's not listed, or you would like to see the nutritional label before you make your purchase, please email us at firstname.lastname@example.org.
Do you have any gluten-free or vegan options?
In some months, Sushify boxes may sometimes feature vegetarian or gluten-free offerings. However, because we rotate our selection for our subscribers, we cannot guarantee that all of our ingredients are vegan or gluten-free even though many ingredients will be.